Director of Account Service

Responsibilities

Client Service

• Manage select accounts and grow key client relationships
• Lead crucial client conversations
• Provide guidance and support to account team members
• Foster organic account growth strategies individually and across the account team
• Offer sales support for inbound new business opportunities
• Understand company-wide Lemonly operational processes while developing and optimizing account team-specific processes
• Provide leadership and collaborate with others on team queue management and capacity forecasting

People Management

• Effectively manage account team members through frequent touchpoints, 1-on-1s, account team meetings, and trimester and annual reviews
• Partner with human resources for team hiring, retention, and termination needs
• Mentor and guide account team members in their personal and professional growth, especially in departmental skills of client service, budgeting and planning, project management, and relationship management

Leadership

• Provide direction for the account team and department
• Champion company initiatives within your department
• Participate in the Lemonly leadership team, including yearly goal setting, trimester rock planning as well as ownership of trimester rocks, and attendance at weekly leadership team meetings
• Work with Click Rain leadership (our sister agency) to improve cross-agency collaboration processes
• Manage the Lemonly account team budget and make recommendations around future budget needs
• Work closely with the finance team to ensure Lemonly invoices and revenue are accounted for on a monthly basis
• Consistently live out our “Better Every Day” mantra

Requirements

• You align with our core values: Adventure, Collaboration, & Integrity
• You have 5+ years of account service and team leadership experience
• You exemplify professionalism at all times
• You’re organized and efficient with work
• You have excellent oral and written communication skills
• You have strong research and writing skills
• You have strong multitasking and prioritization skills, enjoy teamwork, and are adaptable
• You’re adept at relationship building and conflict resolution
• You thrive in a fast-paced, deadline-driven, detail-oriented, and asynchronous environment
• You’re experienced with Google Workspace apps (Google Docs, Sheets, Slides, etc.)
• You have a keen eye for beautiful and interesting design
• You project a confident, professional image that fosters relationships with clients and among the Lemonly team 
• You’re a self-starter who can identify client and company opportunities and address them with little direction

Bonus Points

• You’re familiar with EOS/Traction, the framework we use for business planning and operations
• You have a proven track record of growing client accounts
• You can whip out a killer karaoke performance at a moment’s notice

Perks & Benefits

• Competitive salary (based on experience)
• Paid vacation and personal days
• Health insurance contribution
• Employee Assistance Program
• 401K employee match program
• Paid parental leave
• Summer Hours
• Hackathon
• Company retreat
• Continuing education allowance and opportunities to attend events and conferences
• Flexibility to work from HQ in downtown Sioux Falls or a hybrid in-office/remote mix
• Flexibility in schedule
• 100% coverage of hardware and software
• Responsibility and autonomy
• Ability to work on projects with well-known clients in a variety of industries
• Make a name for yourself as a core team member on projects with high visibility across the web
• And more!

To Apply

Send an email with an introduction of yourself and your resumé to jobs@lemonly.com.
Screening will begin immediately and will continue until the position is filled.

We can’t wait to hear from you!