Lemonly is an infographic design agency headquartered in Sioux Falls, South Dakota. We specialize in creating infographics, animated videos, microsites, and more visual content for the world’s best brands. We’re all about designing amazing visuals and providing a sweet-not-sour experience for our clients. We like to work hard, do great work, and have fun while doing it.

We’re looking for a director of account service to lead our account team and help us wow our clients with world-class service. This new Lemonhead will be a natural relationship builder, a people-centered manager, and an excellent communicator who’s excited to work with the Lemonly creative team, our leadership team, and our awesome clients. Check out the details of the position below.


Client Service

  • Manage select accounts and grow key client relationships
  • Lead crucial client conversations
  • Provide guidance and support to account team members
  • Foster organic account growth strategies individually and across the account team
  • Offer sales support for inbound new business opportunities
  • Understand company-wide Lemonly operational processes while developing and optimizing account team-specific processes
  • Provide leadership and collaborate with others on team queue management and capacity forecasting

People Management

  • Effectively manage account team members through frequent touchpoints, 1-on-1s, account team meetings, and trimester and annual reviews
  • Partner with human resources for team hiring, retention, and termination needs
  • Mentor and guide account team members in their personal and professional growth, especially in departmental skills of client service, budgeting and planning, project management, and relationship management


  • Provide direction for the account team and department
  • Champion company initiatives within your department
  • Participate in the Lemonly leadership team, including yearly goal setting, trimester rock planning as well as ownership of trimester rocks, and attendance at weekly leadership team meetings
  • Work with Click Rain leadership (our sister agency) to improve cross-agency collaboration processes
  • Manage the Lemonly account team budget and make recommendations around future budget needs
  • Work closely with the finance team to ensure Lemonly invoices and revenue are accounted for on a monthly basis
  • Consistently live out our “Better Every Day” mantra


  • You align with our core values: Adventure, Collaboration, & Integrity
  • You have 5+ years of account service and team leadership experience
  • You exemplify professionalism at all times
  • You’re organized and efficient with work
  • You have excellent oral and written communication skills
  • You have strong research and writing skills
  • You have strong multitasking and prioritization skills, enjoy teamwork, and are adaptable
  • You’re adept at relationship building and conflict resolution
  • You thrive in a fast-paced, deadline-driven, detail-oriented, and asynchronous environment
  • You’re experienced with Google Workspace apps (Google Docs, Sheets, Slides, etc.)
  • You have a keen eye for beautiful and interesting design
  • You project a confident, professional image that fosters relationships with clients and among the Lemonly team 
  • You’re a self-starter who can identify client and company opportunities and address them with little direction

Bonus Points

  • You’re familiar with EOS/Traction, the framework we use for business planning and operations
  • You have a proven track record of growing client accounts
  • You can whip out a killer karaoke performance at a moment’s notice

Perks & Benefits

  • Competitive salary (based on experience)
  • Paid vacation and personal days
  • Health insurance contribution
  • Employee Assistance Program
  • 401K employee match program
  • Paid parental leave
  • Summer Hours
  • Hackathon
  • Company retreat
  • Continuing education allowance and opportunities to attend events and conferences
  • Flexibility to work from HQ in downtown Sioux Falls or a hybrid in-office/remote mix
  • Flexibility in schedule
  • 100% coverage of hardware and software
  • Responsibility and autonomy
  • Ability to work on projects with well-known clients in a variety of industries
  • Make a name for yourself as a core team member on projects with high visibility across the web
  • And more!

To Apply

Send an email with an introduction of yourself and your resumé to jobs@lemonly.com.
Screening will begin immediately and will continue until the position is filled.

We can’t wait to hear from you!