Data shows that IT functions at the world’s biggest firms are expected to help their companies make productivity improvements of 20%. But, as a result of the changes occurring in the way all of us now work, IT’s traditional approaches are no longer effective and, if left unchanged, will cause the performance of many firms to stumble and stall. To overcome this challenge, the best IT functions are investing disproportionately in attracting, retaining, and developing the right talent.